ORGANIZATION

The International End-of-Life Doula Association (INELDA), formed in 2015, is a member-based nonprofit working to meet the non-medical needs of the dying by raising awareness of the roles of end-of-life doulas and providing education to support compassionate deathcare. INELDA has trained over 6,500+ doulas globally, including staff at hospice organizations and medical care facilities.

We are a dedicated team passionate about providing doula support to those planning for and facing end-of-life. Our organization’s culture is open, dedicated, inclusive, supportive, forward-looking, and driven by people who want to impact a system that has left people disenfranchised.

POSITION

Educator Assistants partner closely with the EA Coordinator, INELDA educators, webinar guests, and INELDA community-at-large during online virtual meetings lasting anywhere from 2 to 9 hours per session. Work time may vary from daytime, evenings, and weekends. This essential role ensures the delivery of our online education and quality learner experience. This part-time, remote position requires access to a computer or laptop that can accommodate an uninterrupted and stable wifi/internet connection. Technology, devices, or equipment needed for the position will not be provided by INELDA, and should be supplied by the EA for each online session to ensure a smooth, consistent experience for our learners.

RESPONSIBILITIES

Pre Training / Class or Workshop Session

• Ensure knowledge of requirements & policies for each learning offering
• Ensure understanding of all schedules, practices & specifics for each learning offering
• Meet with educators to review agendas and plan for the upcoming offering
• Respond to EA phone text messages and voicemails before, during, and following virtual sessions
• Assist learners with any technical questions or issues during class time
• Test Zoom login, Gmail access & Google voice messaging and texts

Live Support for Training / Class or Workshop Session

• Log in at least 30 minutes before each session and co-host each session with the educators
• Make appropriate participant settings, including recording and enabling closed-captioning
• Perform all Zoom administrative responsibilities during each session
• Remain on camera and engage with learners
• Facilitate all technical requirements, i.e., chat, waiting room, breakouts, polls
• Respond to and troubleshoot technical issues
• Respond to or direct learner questions to the educator

Participate in training discussions and activities

• Actively participate in training discussions and activities, providing essential support to educators and contributing to the facilitation of learning experiences
• Engage in group discussions, focusing on cultural narratives surrounding death and dying plans
• Hold space in the Wellness breakout room, creating a nurturing and empathetic environment where participants can process their emotions and reflections
• Support Participants in breakout group activities, as needed during the training

Post Training / Class or Workshop Session

• Consolidate session chat log into a resource document to be shared with the Program Directors before sharing it with the Operations Team
• Fulfill any recording requests in partnership with the Program Directors
• Debrief with the educator after the completion of each session
• Share any chat feedback with educators after each session
• Run attendance reports and fill out an attendance tracker after each session. Take necessary action before the next session
• Export poll results to share with others on the Program team

QUALIFICATIONS

Required Skills or Experience:

• Excellent written and verbal communication skills
• Previous work interaction with learners and/or clients
• Proven problem-solving skills
• Proficiency in Zoom Management
• Customer service experience  

Preferred Skills or Experience:

• Knowledge of other web-based video conferencing tools
• Comfortable learning new computer software
• Prior experience providing online tech support
• Knowledge of end-of-life care, functions of end-of-life doulas
• Trauma-informed care or trauma-informed education
• Previously completed INELDA’s end-of-life doula training or other

COMPENSATION

Salary range: $19 – $21 / hr (1099 contractor)

*Medical benefits are not available with part-time positions

All applicants and employees are given equal opportunities in employment and contracting activities regardless of race, religion, color, national origin, sex, age, disability, or any other protected characteristic.